Menus Subscribe Search

Follow us


Is Censoring eCommerce as Bad as Censoring Speech?

• February 13, 2013 • 7:57 AM

images

A busy, Ghanaian internet cafe.

MIT’s Ethan Zuckerman notes the work of sociologist Jenna Burrell, who spent several years studying internet use in Ghana.

Burrell’s work involved trying to identify the barriers to internet use in much of the world. Speaking at Harvard recently, she described attempting some basic online operations while in Ghana, and encountering digital roadblocks. The limited access included ecommerce and financial communication, but also other kinds of online interaction. No government censorship was involved — the firewalls came from the companies behind the particular websites, who have decided to block access to their services. This despite Ghana, in particular, boasting Africa’s fastest broadband, and the middle-class user base to support it. Zuckerman attended the conversation and summarized it:

Burrell has found that it’s often difficult to engage in basic online tasks from that country because sites and services exclude based on geolocation. Based on her experiences and that of her informants, she posits two types of exclusion: failure to include, and purposeful exclusion…When she tried to sign up for a sewing class in Oakland (to make something out of the beautiful batik she was buying in Ghana), PayPal told her that they didn’t serve customers in Ghana or Nigeria, and started a set of security checks that led to phone verification to her US phone, which didn’t work in Ghana.

Dating sites were another avenue closed to whole nations, including Ghana, Romania and Russia.

Zuckerman departs from Burrell’s research to ask some questions about exclusion from the internet broadly. Right now, blocking certain kinds of participation in internet communication is both legal and, in many corners, accepted as benign and even smart.

But what if it isn’t? The question went before a roundtable at Harvard yesterday, which Zuckerman summarizes:

[A participant in the Harvard workshop] wonders whether the practices Burrell is describing parallel redlining, the illegal practice of denying certain services or overcharging for them in neighborhoods with high concentrations of citizens of color. But another participant wonders whether we’re being unfair and suggests that using concepts like “censorship” to discuss online exclusion is unfairly characterizing what might simply be wise business practice. “Should a company be compelled to do business in a country where there’s no legal infrastructure to adequately protect it?” … Burrell notes that there are patterns of media coverage that contribute to why we don’t trust Ghanaians, and that those perceptions might not be accurate.

The question seems to boil down to whether there is any way to negotiate cross-cultural communication spaces, and to evaluate those spaces enough for them to be useful to participants on both sides of a cultural barrier. He describes carrying iPads on business trips for friends in Nigeria, who order them online but have them shipped to Zuckerman in the US, because they can’t complete the transactions from Lagos. And he notes how dating sites, assuming one is lucky (or, OK, charming) could conceivably change someone’s life more than access to Amazon.com ever could. Is access to OKCupid in Accra really as politically significant as access to Google in China?

It’s interesting to consider: the Internet Freedom agenda advocated by the US State Department focuses on countries that would block access to the internet to prevent certain types of political speech. But what if the real threat to global internet freedom starts with US companies that don’t see a profit in letting Ghanaian or Nigerian users onto their sites?

The rest of Zuckerman’s summary-with-bonus-rumination is here.

(A disclosure: A few years ago I worked on a project with Global Voices, an organization Zuckerman co-founded. I only met him  in passing, however.)

Marc Herman

A weekly roundup of the best of Pacific Standard and PSmag.com, delivered straight to your inbox.

Recent Posts

November 26 • 4:00 PM

Turmoil at JPMorgan

Examiners are reportedly blocked from doing their job as “London Whale” trades blow up.


November 26 • 2:00 PM

Rich Kids Are More Likely to Be Working for Dad

Nepotism is alive and well, especially for the well-off.


November 26 • 12:00 PM

How Do You Make a Living, Taxidermist?

Taxidermist Katie Innamorato talks to Noah Davis about learning her craft, seeing it become trendy, and the going-rate for a “Moss Fox.”


November 26 • 10:28 AM

Attitudes About Race Affect Actions, Even When They Don’t

Tiny effects of attitudes on individuals’ actions pile up quickly.


November 26 • 10:13 AM

Honeybees Touring America


November 26 • 10:00 AM

Understanding Money

In How to Speak Money, John Lanchester explains how the monied people talk about their mountains of cash.


November 26 • 8:00 AM

The Exponential Benefits of Eating Less

Eating less food—whole food and junk food, meat and plants, organic and conventional, GMO and non-GMO—would do a lot more than just better our personal health.


November 26 • 6:00 AM

The Incorruptible Bodies of Saints

Their figures were helped along by embalming, but, somehow, everyone forgot that part.


November 26 • 4:00 AM

The Geography of Real Estate Markets Is Shifting Under Our Feet

Policies aimed at unleashing supply in order to make housing more affordable are relying on outdated models.



November 25 • 4:00 PM

Is the Federal Reserve Bank of New York Doing Enough to Monitor Wall Street?

Bank President William Dudley says supervision is stronger than ever, but Democratic senators are unconvinced: “You need to fix it, Mr. Dudley, or we need to get someone who will.”


November 25 • 3:30 PM

Cultural Activities Help Seniors Retain Health Literacy

New research finds a link between the ability to process health-related information and regular attendance at movies, plays, and concerts.


November 25 • 12:00 PM

Why Did Doctors Stop Giving Women Orgasms?

You can thank the rise of the vibrator for that, according to technology historian Rachel Maines.


November 25 • 10:08 AM

Geography, Race, and LOLs

The online lexicon spreads through racial and ethnic groups as much as it does through geography and other traditional linguistic measures.


November 25 • 10:00 AM

If It’s Yellow, Seriously, Let It Mellow

If you actually care about water and the future of the species, you’ll think twice about flushing.


November 25 • 8:00 AM

Sometimes You Should Just Say No to Surgery

The introduction of national thyroid cancer screening in South Korea led to a 15-fold increase in diagnoses and a corresponding explosion of operations—but no difference in mortality rates. This is a prime example of over-diagnosis that’s contributing to bloated health care costs.



November 25 • 6:00 AM

The Long War Between Highbrow and Lowbrow

Despise The Avengers? Loathe the snobs who despise The Avengers? You’re not the first.


November 25 • 4:00 AM

Are Women More Open to Sex Than They Admit?

New research questions the conventional wisdom that men overestimate women’s level of sexual interest in them.


November 25 • 2:00 AM

The Geography of Innovation, or, Why Almost All Japanese People Hate Root Beer

Innovation is not a product of population density, but of something else entirely.


November 24 • 4:00 PM

Federal Reserve Announces Sweeping Review of Its Big Bank Oversight

The Federal Reserve Board wants to look at whether the views of examiners are being heard by higher-ups.



November 24 • 2:00 PM

That Catcalling Video Is a Reminder of Why Research Methods Are So Important

If your methods aren’t sound then neither are your findings.


November 24 • 12:00 PM

Yes, Republicans Can Still Win the White House

If the economy in 2016 is where it was in 2012 or better, Democrats will likely retain the White House. If not, well….


November 24 • 11:36 AM

Feeling—Not Being—Wealthy Cuts Support for Economic Redistribution

A new study suggests it’s relative wealth that leads people to oppose taxing the rich and giving to the poor.


Follow us


Attitudes About Race Affect Actions, Even When They Don’t

Tiny effects of attitudes on individuals' actions pile up quickly.

Geography, Race, and LOLs

The online lexicon spreads through racial and ethnic groups as much as it does through geography and other traditional linguistic measures.

Feeling—Not Being—Wealthy Cuts Support for Economic Redistribution

A new study suggests it's relative wealth that leads people to oppose taxing the rich and giving to the poor.

Sufferers of Social Anxiety Disorder, Your Friends Like You

The first study of friends' perceptions suggest they know something's off with their pals but like them just the same.

Standing Up for My Group by Kicking Yours

Members of a minority ethnic group are less likely to express support for gay equality if they believe their own group suffers from discrimination.

The Big One

One in two United States senators and two in five House members who left office between 1998 and 2004 became lobbyists. November/December 2014

Copyright © 2014 by Pacific Standard and The Miller-McCune Center for Research, Media, and Public Policy. All Rights Reserved.