
This past October, the Centers for Medicare and Medicaid Services started linking hospital reimbursements paid to how well they perform on the Hospital Consumer Assessment of Healthcare Providers and Systems, or HCAHPS, survey. HCAHPS measures how satisfied patients were with a broad range of items which supposedly reflect the overall “hospital experience.” Among these are the quality of communication with the different healthcare providers; how clean (and quiet) the hospital was; and how responsive the staff was to the patient’s needs. The rationale behind tying reimbursements to ... Read More



